Shipping Policy

Shipping Policy

Last updated: August 2026

1. Shipping Locations

Infinite Whitening ships internationally from Istanbul, Türkiye.

We ship to most countries and territories worldwide, except destinations where delivery is unavailable or restricted due to:

  • armed conflict or security conditions;
  • international sanctions or trade restrictions;
  • import/export restrictions;
  • carrier restrictions;
  • customs restrictions; or
  • other circumstances that prevent our shipping carriers from legally or practically completing delivery.

Available destinations may therefore vary depending on the destination country and the services offered by the selected carrier.

We use international shipping carriers including FedEx, DHL, UPS, and other reputable carriers. Where multiple shipping services are available for a destination, the available options will be displayed during checkout.

2. Shipping Origin

All orders are dispatched from:

Istanbul, Türkiye

3. Shipping Methods and Estimated Delivery Times

Shipping options and estimated delivery times depend on the destination, carrier availability, and the service selected at checkout.

Our general estimated delivery times are:

Standard Shipping: approximately 1–3 weeks

Express Shipping: approximately 1–4 business days

These are estimated delivery times and are not guaranteed delivery dates. Actual delivery times may vary due to customs clearance, weather, transportation disruptions, carrier delays, local delivery conditions, or other circumstances outside our reasonable control.

The estimated delivery time shown during checkout should be considered the most current estimate for the specific destination and shipping service selected.

4. Shipping Costs

Shipping costs are calculated automatically by our online store based on factors including:

  • destination country and location;
  • selected shipping carrier;
  • shipping service;
  • package characteristics; and
  • other applicable carrier charges.

The applicable shipping options and prices will be displayed during checkout before the order is completed.

5. Free Shipping

Orders with a total merchandise value of USD 1,000 or more qualify for free shipping, where the shipping service is available to the destination.

Free shipping applies to the shipping charge only. Import duties, customs charges, VAT, sales taxes, brokerage fees, and other government-imposed charges are not included in free shipping.

6. Customs Duties, VAT and Import Taxes

For international shipments, the customer is responsible for all applicable:

  • customs duties;
  • import taxes;
  • VAT/GST or similar taxes;
  • customs clearance charges;
  • brokerage or handling fees imposed by customs or the carrier; and
  • other government-imposed charges associated with importing the product into the destination country.

These charges are determined by the destination country’s authorities and are outside the control of Infinite Whitening.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

For international shipments, customs or import charges generally should not be represented as part of the shipping charge unless the selected shipping service specifically includes them.

7. Carrier and Delivery Restrictions

Delivery availability is determined by the shipping carriers serving the destination.

Although we aim to offer worldwide shipping, a particular country, region, postal code, or address may not be serviceable by every carrier.

Where possible, our checkout system will display the available shipping services for the destination entered by the customer.

If no shipping service is available for a particular destination, we may be unable to accept or complete the order.

8. Delivery Delays

Delivery estimates may be affected by circumstances outside our control, including:

  • customs inspections or clearance delays;
  • severe weather;
  • transportation disruptions;
  • strikes or labor disruptions;
  • security conditions;
  • carrier operational issues;
  • incorrect or incomplete delivery information;
  • import restrictions; or
  • other events beyond our reasonable control.

Such delays do not automatically constitute a failure by Infinite Whitening to fulfill an order.

9. Lost or Damaged Shipments

If a shipment is lost in transit or arrives damaged, Infinite Whitening will work with the shipping carrier to investigate the shipment and, where applicable, initiate a carrier claim.

Infinite Whitening will cover the cost of replacing products that are confirmed to have been lost or damaged during shipment.

Customers should contact us as soon as reasonably possible after discovering a lost or damaged shipment and should retain the original packaging and shipping materials where applicable, as these may be required for a carrier investigation or claim.

For damaged shipments, customers should avoid using the product until the matter has been resolved.

10. Defective Products

If a product is found to be defective, please contact Infinite Whitening through our Contact Us page or by email.

After the issue has been reviewed and confirmed, Infinite Whitening will provide a replacement product where applicable.

Infinite Whitening will cover the shipping cost of the replacement product.

Return shipping for the defective product will also be covered by Infinite Whitening where we require the defective product to be returned.

11. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • recipient name;
  • company or clinic name, where applicable;
  • street address;
  • city;
  • postal/ZIP code;
  • country; and
  • telephone number where required by the carrier.

Additional costs resulting from an incorrect or incomplete address, refused delivery, or failure to provide information required by customs or the carrier may be the customer’s responsibility.

12. Returns

Unless otherwise stated in our Refund and Returns Policy, return shipping costs are the responsibility of the customer.

For complete information regarding returns, refunds, exchanges, defective products, and applicable conditions, please refer to our Refund and Returns Policy.

13. Professional Use

Infinite Whitening products are intended for use by qualified dental professionals and authorized dental personnel only.

The products are not intended for consumer or home use.

The Infinite Whitening Activation Module is designed for use with a compatible Philips Zoom light guide/device and is not intended to function as a standalone dental treatment device.

Customers are responsible for ensuring that they have a compatible Philips Zoom device and the appropriate professional authorization, training, and facilities required to use the product.

14. Contact

For questions concerning shipping, delivery, customs, or an existing order, please contact:

Infinite Whitening
Istanbul, Türkiye
Email: support@infinite-whitening.com
Website: infinite-whitening.com