Refund and Returns Policy
Last updated: August 2026
1. 30-Day Money-Back Guarantee
We want our customers to be confident when purchasing Infinite Whitening products.
Infinite Whitening offers a 30-day money-back guarantee on eligible products.
If you are not satisfied with your purchase, you may contact us within 30 days of receiving the product to request a return.
To request a return, please contact us at:
Please include your order number and a brief description of the reason for the return.
Customers must contact Infinite Whitening and receive return instructions before sending a product back.
2. Return Conditions
To be eligible for a return, the product must be returned in reasonable condition together with the components and accessories supplied with the product.
Products that have been modified, misused, improperly installed, abused, or physically damaged after delivery may not qualify for a refund.
Infinite Whitening may request information, photographs, or other reasonable evidence concerning the condition of a returned product before approving a refund.
3. Return Shipping Costs
For returns made under the 30-day money-back guarantee, the customer is responsible for the cost of shipping the product back to Infinite Whitening.
The original shipping charge, if any, is non-refundable unless otherwise required by applicable law.
Once the returned product has been received and inspected, an approved refund will be issued to the original payment method.
4. Defective Products and Replacement
If a product has a manufacturing defect or stops functioning under normal intended use, please contact Infinite Whitening before returning the product.
After the issue has been reviewed and confirmed to be covered by this policy, the product will be replaced with a new product.
The customer is responsible for the shipping cost of returning the defective product to Infinite Whitening.
Infinite Whitening will pay the shipping cost for sending the replacement product to the customer.
5. Damage Not Covered
Our replacement policy does not cover mechanical, physical, or externally caused damage.
This includes, but is not limited to:
- damage caused by dropping, impact, crushing, bending, or breaking;
- improper installation;
- misuse or abuse;
- unauthorized modification, alteration, or repair;
- damage caused by incompatible equipment;
- damage caused by improper handling; or
- any other physical damage not resulting from a manufacturing defect.
6. Lost or Damaged Shipments
If a shipment is lost or arrives damaged, please contact Infinite Whitening as soon as possible.
We will work with the shipping carrier to investigate the shipment and, where applicable, initiate a carrier claim.
If a shipment is confirmed to have been lost or damaged during transportation, Infinite Whitening will arrange a replacement shipment at no additional product cost.
Customers should retain the original packaging and shipping materials when a package arrives damaged, as they may be required for the carrier’s investigation or claim.
7. Refund Processing
Once an eligible returned product has been received and inspected, we will notify the customer whether the refund has been approved.
Approved refunds will be issued to the original payment method.
The time required for a refund to appear in the customer’s account may depend on the customer’s bank, card issuer, or payment provider.
8. Exchanges and Replacements
We replace products that are confirmed to have a manufacturing defect or that stop functioning under normal intended use.
For an approved replacement:
- The customer pays the cost of shipping the defective product back to Infinite Whitening.
- Infinite Whitening pays the cost of shipping the replacement product to the customer.
Mechanical or physical damage is not eligible for replacement under this policy.
9. Contact Us
For questions concerning refunds, returns, defective products, or replacements, please contact us before returning any product.
Email: orders@infinite-whitening.com
Telephone: +44 7853 731722
Shipping origin: Istanbul, Türkiye
